FAQ

At Noretta, we want your shopping experience to be easy. Below are answers to some of the most common questions about our bags.

What kind of products do you sell?
We specialize in stylish and practical bags. Our collection includes everyday bags, travel bags, and fashion bags designed for durability and long-term use.

Do you ship internationally?
Currently, we offer shipping within the United States only. We do not ship internationally at this time.

How long does shipping take?
Delivery within the USA typically takes 5–8 business days, depending on your location. Once your order ships, tracking details will be sent to your email.

What payment methods do you accept?
We accept secure payments through Stripe.

Are your bags durable?
Yes, our bags are designed with quality materials and strong stitching to ensure durability and long-lasting use.

What is included in the package?
Each order typically includes:
1 × Bag (selected model)
Protective packaging
Product tags or labels (if applicable)

Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery if the item is unused and in its original packaging. Please see our Returns & Refund Policy for full details.

What if I receive a damaged or defective product?
Please email support@noretta.shop within 48 hours of delivery with your order number and clear photos of the issue, and we’ll assist you promptly.

How do I track my order?
Once your order is shipped, you’ll receive a tracking number by email that you can use to track your package.

Do your bags come with instructions?
Most bags do not require assembly or instructions. However, care instructions may be included for certain materials.

Still have questions?
We’re happy to help. Email us at support@noretta.shop and our team will respond within 24–48 hours.

Business Details
Business Name: Noretta
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@noretta.shop
Business Address: 8401 Airport Blvd, Juneau, Alaska 99801, United States